Whether you have a question about a product, an order, or just want to say hello – I’m always happy to help.
Prefer email? Feel free to reach out at support@pureandpractical.com – I usually respond within 24 hours on weekdays. You can also reach me by phone at +47 46481947, but please note that English is not my first language – email is often the easiest way for me to help clearly.
Let’s Clear Things Up
Got questions? You might find the answer below.
About Us – Pure & Practical
Hi, I’m Hans Kristian – the person behind Pure and Practical. I run this store on my own, choosing every product carefully with quality and everyday usefulness in mind.
I believe in honest service, practical tools, and keeping things simple.
Orders are typically processed within 2–3 business days. Once your order has been processed, you can track it using your order number and email address through the Track My Order page.
How long is the delivery time?
Delivery usually takes 7–14 business days after processing, depending on your location.
Do you offer free shipping?
I offer free shipping on all orders over €100.
What if my item arrives damaged or defective?
No worries – I’ll fix it. Just contact me within 7 days of delivery with photos, and I’ll send a replacement or refund.
What’s your return policy?
You have 90 days to return your order if something isn’t right. Just contact me at support@pureandpractical.com and I’ll help you out.
You can also click here to read the full refund policy.
