Whether you have a question about a product, an order, or just want to say "hello" - I’m happy to help. I usually respond within 24 hours on weekdays.
Contact Information
Email:support@pureandpractical.com Phone: +47 46481947 (Email is often easiest, as English is not my first language)
Shipping and Tracking
All orders ship with free tracking. Estimated delivery time is 9-17 business days, including processing. You can view estimated delivery times and full details on the Shipping and Delivery Policy
Returns and Refunds
Changed your mind? No problem. You can return unused items in original packaging within 90 days of delivery. Read more on the Returns and Refunds Policy.
Track Your Order
You can track your order any time using your email and order number on the Track my order page.
I usually respond within 24 hours on weekdays. Email is often the fastest way for me to help you clearly.
Let’s Clear Things Up
Got questions? You might find the answer below.
About Us - Pure & Practical
Hi, I’m Hans Kristian - the person behind Pure and Practical. I run this store on my own, choosing every product carefully with quality and everyday usefulness in mind.
I believe in honest service, practical tools, and keeping things simple.
Orders are typically processed within 2-3 business days. Once your order has been processed, you can track it using your order number and email address through the Track my order page.
How long is the delivery time?
Delivery usually takes 9-17 business days after processing, depending on your location.
Do you offer free shipping?
Yes! I offer free shipping on everything in my store. No minimum purchase, no extra fees - just free delivery on all orders.
What if my item arrives damaged or defective?
No worries - I’ll fix it. Just contact me within 7 days of delivery with photos, and I’ll send a replacement or refund.
What’s your return policy?
You have 90 days to return your order if something isn’t right. Just contact me at Support@pureandpractical.com and I’ll help you out.
You can also click here to read the full refund policy.
